At Stake India, we are committed to safeguarding the personal information of our Indian players while delivering a seamless gaming experience. This Privacy Policy outlines how we collect, use, store, and protect your data in compliance with international standards and India’s data protection regulations. Whether you’re betting on IPL matches or enjoying our casino games, your privacy is our priority.
Information We Collect
To provide a tailored and secure gaming platform, we collect specific data from users. This ensures smooth account management, personalized promotions, and compliance with legal requirements. The types of data we collect include:
- Personal Details: Name, date of birth, email, phone number, and address provided during registration or verification.
- Payment Information: Details related to UPI, bank transfers, or e-wallets (e.g., Paytm) for deposits and withdrawals.
- Usage Data: IP address, device type, browser, and game preferences to optimize your experience.
- Verification Documents: Copies of ID (e.g., Aadhaar, PAN) and proof of address for KYC compliance.
| Data Type | Purpose | Example |
|---|---|---|
| Personal Details | Account creation, verification | Name, email, +91 phone number |
| Payment Info | Process transactions | UPI ID, bank account details |
| Usage Data | Improve platform performance | Device model, bet history |
| Verification Docs | Ensure legal compliance | Aadhaar, utility bill |
How We Use Your Data
Your information fuels a secure and personalized experience at Stake India. We use it responsibly to:
- Verify your identity and age (18+ only) to comply with Curacao eGaming License (No. 8048/JAZ) and Indian laws.
- Process deposits and withdrawals via trusted methods like UPI and Paytm.
- Offer tailored promotions, such as IPL cashback or Diwali free spins, based on your gaming preferences.
- Enhance platform performance with insights from usage patterns, ensuring smooth play on low-data networks.
- Prevent fraud and ensure fair play through secure monitoring systems.
We do not sell or share your data with third parties for marketing purposes without your explicit consent.
Data Protection and Security
We employ industry-leading measures to protect your information, aligning with RBI guidelines and global standards:
- Encryption: 256-bit SSL encryption secures all data transfers, from login to transactions.
- Secure Storage: Data is stored on servers with restricted access, audited regularly by iTech Labs.
- Anonymized Analytics: Usage data is aggregated to improve services without identifying individuals.
- KYC Safeguards: Verification documents are encrypted and deleted post-compliance, unless required by law.
Sharing Your Information
We only share your data when necessary and with trusted entities:
- Regulatory Compliance: With authorities to meet legal obligations, such as anti-money laundering checks.
- Payment Processors: Secure partners (e.g., UPI gateways, Paytm) to facilitate transactions.
- Service Providers: Trusted vendors for hosting or analytics, bound by strict confidentiality agreements.
- Legal Requests: If required by Indian courts or regulators, we comply while prioritizing your privacy.
Your Rights as a User
As an Indian player, you have control over your data. You can:
- Access: Request a copy of your stored data via [email protected].
- Correct: Update inaccurate details in your profile or by contacting support.
- Delete: Request data deletion (post-KYC) if you close your account, subject to legal retention periods.
- Opt-Out: Unsubscribe from promotional emails or disable personalized offers in settings.
To exercise these rights, reach us via live chat or email. We respond within 72 hours.
Cookies and Tracking
We use cookies to enhance your experience on Stake India:
- Essential Cookies: Enable login, session management, and secure payments.
- Analytics Cookies: Track site performance (e.g., page load times) anonymously.
- Marketing Cookies: Deliver relevant ads, like cricket bonus offers, with your consent.
Manage cookie preferences in your browser or our site’s settings. Disabling cookies may limit some features, like personalized game recommendations.
| Cookie Type | Purpose | Duration |
|---|---|---|
| Essential | Login, payment functionality | Session-based |
| Analytics | Improve user experience | Up to 1 year |
| Marketing | Tailored promotions | Up to 6 months |
Responsible Gaming and Data
We support responsible gaming by using your data to monitor play patterns and offer tools like deposit limits or self-exclusion. If you opt for these features, we process minimal data to enforce them, ensuring your well-being. Contact our support team for confidential assistance or to set up gaming controls.
Data Retention
We retain your data only as long as necessary:
- Active Accounts: Personal and transaction data is kept while your account is active.
- Verification Docs: Stored securely for 5 years post-account closure, as per regulatory requirements.
- Inactive Accounts: Data is deleted after 12 months of inactivity, unless legally required.
International Data Transfers
As a Curacao-licensed platform with India-focused operations, some data may be processed on servers outside India. We ensure all transfers comply with GDPR-level standards and use secure channels to protect your information.
Updates to This Policy
We may update this Privacy Policy to reflect changes in laws or platform features. You’ll be notified via email or in-app alerts, with the updated policy posted on our site. The current policy is effective as of September 24, 2025.
Contact Us
Questions about your data or this policy? Reach our dedicated team via:
- Live Chat: Available 24/7 on our website or app.
- Email: [email protected] – expect a reply within 4-8 hours.
- WhatsApp: Connect instantly for Hindi or English support.
Your trust drives us. At Stake India, we’re committed to keeping your data safe while you enjoy the thrill of gaming.